On track
Every item for this workflow is either done or scheduled, and nothing is waiting on a decision. No action needed from you.
Arrivolution
From signature to live in four weeks.
ImplementationRidgeline Property GroupExample data
85%of your routine high-touch work stops being manual. Here is exactly what it takes to get there.
Onboarding complete59% · 26 of 44 items handed over
Show
CompleteOn trackP1P2
What we need from you6 / 6
GateMust close before any other workflow is configured.
What you get back
A tenant that matches your org chartToday: Spreadsheet of who can see what
Four purpose-built dashboards, one per roleToday: Everyone in the same cluttered view
Your branding on every resident-facing surfaceToday: A vendor's name in front of your residents
CompleteOn trackP3
What we need from you6 / 6
GateUnlocks Listings, Screening, Payments and Maintenance.
What you get back
Live two-way sync with YardiToday: Re-keying the same lead into three systems
One resident record, synced back to your PMSToday: Three half-matching records
Your portfolio loaded and reconciled
CompleteOn trackP2P3P4
What we need from you6 / 6
What you get back
Queue ranked by life-safety, then severityToday: Reading every request to decide what is urgent
Compliance alerts before a certificate lapsesToday: Chasing vendors for expiring insurance certs
Time-in-status on every open request
Vendor ranking by response and completion
In progressAt riskP2P3P4
What we need from you3 / 5
What you get back
AI ID verification with face matchToday: Eyeballing IDs against application documents
FCRA-compliant notices generated automaticallyToday: Writing adverse-action letters and tracking compliance
Applicant pipeline with conversion at each stage
In progressBlockedP1P3P4
What we need from you3 / 7
What you get back
Self-guided tours with geofenced lock accessToday: Staff driving to the property for every showing
Lockbox and 3D tour management in one place
Tour-to-application conversion, tracked
Roadblock
Lock hardware is the only thing that can move your go-live date
Hardware needs to be on site by Week 3. If Westside slips again we go live on schedule without lock-based access on those 168 units, and switch it on when the hardware lands. Owner: Ops lead. Decision needed by Sep 19.
In progressOn trackP2P3
What we need from you1 / 4
What you get back
Listings and 3D tours live from one recordToday: Re-keying the same listing into every portal
Availability synced back to your PMS
In progressOn trackP1P3
What we need from you1 / 5
What you get back
Deposits, fees and resident billing wired end to end
Delinquent accounts surfaced on the manager dashboard
Cost-per-lease reporting against your baseline
Not startedOn trackP2P4P5
What we need from you0 / 5
What you get back
Resident mobile app with payments and requests
Live activity feed and occupancy trend for owners
30 / 60 / 90 review against your own baselineToday: "Is this working" as an opinion
No workflows in this status right now.
At your pace
Nothing moves on until the phase before it is done.
Workflows unlock as the ones they depend on close out. When a phase completes, the guide for the next phase is sent that day, not on a fixed weekly schedule. Finish early and you move early.
Green
Amber
At risk
An item has slipped past the week it was due but has not yet moved the go-live date. Your CSM will name it on the next weekly call.
Red
Blocked
Something is stopping the work and it will move a date if it stays open. Named owner, named ask, logged the day it turns red.
Scope
What counts as a change request.
Everything in the workflows above is inside your service agreement. Three things sit outside it, and each gets a written estimate and your approval before any work starts. No surprise invoices, no silent scope creep.
New workflow
A capability not listed in your agreement, for example adding Payments when you signed for Leasing and Maintenance only.
Custom logic
Screening rules, maintenance routing, or reporting that cannot be expressed in the standard configuration and needs engineering work.
Non-standard integration
A tool outside the supported list, or a PMS with no public API where we have to build the connection.
How it runsYou raise it with your CSM → we scope it in writing with hours and cost → you approve or decline → approved work is added to the plan with its own dates. Nothing starts before your approval.
Your commitment
Who is involved, and for how long.
Roughly five to seven hours a week, spread across two or three people. No full-time resource, no backfill.
| Phase | Who on your side | Hours |
|---|---|---|
| P1 Discovery | Ops lead · Finance | 1-2 |
| P2 Configuration | Ops lead · Leasing manager | 3-5 |
| P3 Data & Integrations | IT / admin · Accounting | 8-10 |
| P4 Training & UAT | Leasing manager · All users | 8-10 |
| P5 Go-live & Hypercare | Project owner | Supported |
| Total across four weeks | Two to three people | 20-27 |
One askName a single project owner. One coordination point is what keeps a four-week timeline on track.
Measuring success
Three numbers, reviewed at 30, 60 and 90 days.
Agreed in Discovery and baselined before go-live, so “is this working” has a factual answer.
Metric 01
Days to lease
Listed to signed, per unit. Self-guided tours remove the scheduling bottleneck between interest and viewing.
Metric 02
Cost per lease
Staff hours plus tooling spend, divided by leases signed. The hard-dollar number your CFO will ask about.
Metric 03 · leading
Self-guided tour share
The share of showings that happen without a staff member on site. It moves first, and it predicts the other two.